tag:blogger.com,1999:blog-14128135605837080142011-04-21T19:15:53.231-07:00Robhttp://www.blogger.com/profile/12201472516904119303noreply@blogger.comBlogger21100tag:blogger.com,1999:blog-1412813560583708014.post-86851867246181952252007-03-01T21:20:00.000-08:002007-03-01T22:31:43.024-08:00<span style="font-family:arial;">I have decided to post customer service situations I encounter on a daily basis that are good or bad. Here is the first posting!</span><br /><span style="font-family:arial;"></span><br /><span style="font-family:arial;"><strong>KEEP IT POSITIVE!</strong></span><br /><span style="font-family:arial;"></span><br /><span style="font-family:arial;">Today I checked into a hotel in Salt Lake City. The 50<span class="blsp-spelling-error" id="SPELLING_ERROR_0">ish</span> women at the desk was very nice, and quickly got my paper work together. Then it all when south......While I was filling in the paper work she proceeded to tell me about how she skidded around the highway last night and she hit another car. I see this problem often with this type of employee. They get chatty and forget the boundaries. They are very friendly mom types who know a lot of the rules the younger employees miss by a mile (you know things like please, thank you, actually acknowledge your presence) but often miss the mark on this . It's the wow... bad weather, kidnapping, big fire, I think I am being friendly with my customer conversation. Friendly maybe <span class="blsp-spelling-corrected" id="SPELLING_ERROR_1">positive</span> no way. So remember to remind everyone "KEEP IT POSITIVE" when tying to be friendly!</span><br /><span style="font-family:Arial;"></span><br /><span style="font-family:Arial;">Have a nice day!</span><br /><span style="font-family:Arial;"></span><br /><span style="font-family:Arial;">Rob</span><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/1412813560583708014-8685186724618195225?l=customerserviceplace.blogspot.com' alt='' /></div>Robhttp://www.blogger.com/profile/12201472516904119303noreply@blogger.com0tag:blogger.com,1999:blog-1412813560583708014.post-6630314646366769462007-02-27T23:31:00.000-08:002007-03-01T22:30:28.086-08:00<span style="font-family:arial;"><br />I will be speaking next week at the <span class="blsp-spelling-error" id="SPELLING_ERROR_1">PMA</span> convention in <span class="blsp-spelling-error" id="SPELLING_ERROR_2">Las</span> Vegas. I am scheduled to speak on Wednesday and Thursday on customer service.<br /></span><br /><span style="font-family:arial;">Links with <span class="blsp-spelling-corrected" id="SPELLING_ERROR_3">information</span> on <span class="blsp-spelling-error" id="SPELLING_ERROR_4">PMA</span> sessions:</span><br /><span style="font-family:arial;"></span><br /><a href="https://pma07.bdmetrics.com/portal/ViewSession.aspx?id=1391080"><span style="font-family:arial;">https://pma07.bdmetrics.com/portal/ViewSession.aspx?id=1391080</span></a><br /><span style="font-family:arial;"></span><br /><a href="https://pma07.bdmetrics.com/portal/ViewSession.aspx?id=1392160"><span style="font-family:arial;">https://pma07.bdmetrics.com/portal/ViewSession.aspx?id=1392160</span></a><br /><span style="font-family:arial;"></span><br /><span style="font-family:arial;">I hope to see you there!</span><br /><br /><span style="font-family:arial;">Rob<br /></span><br /><span style="font-family:arial;"></span><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/1412813560583708014-663031464636676946?l=customerserviceplace.blogspot.com' alt='' /></div>Robhttp://www.blogger.com/profile/12201472516904119303noreply@blogger.com0